By Sandra Gottlieb, Esq., Swedelson Gottlieb, Community Association Attorneys
We recently attended a very informative program put on by Community Association Institute’s Greater Los Angeles Chapter titled The Service-Oriented Manager, and we were reflecting on all of the amazing services that many community managers provide for their community association owners and residents. Of course, as attorneys, we considered the potential liability to which some of these services can expose an association. For example, the speakers were talking about car washing, driver services and faxing documents for residents. And we questioned whether the manager (or the board for that matter) of an association that, for example, provides fax service for the residents, would allow the residents to receive faxes or other personal services without a signed Release and Indemnity Agreement.
For example, with respect to faxing of documents, what if the association’s staff failed to deliver to a resident an important fax, and as a result, the resident claims they suffered damage? Or what about a staff member who fails to recognize that a fax did not go through or was sent to the wrong fax number? We trust you get the point, and this does not apply just to faxes.